Returns Policy for ZORYNTHALVEX
At ZORYNTHALVEX, we value your satisfaction and strive to provide high-quality products and services. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your shopping experience remains positive.
Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- The product must be in its original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase is required for all returns.
- Some items, like perishable goods, personalized products, and sale items, may not be eligible for return. Please check product descriptions for more information.
Return Process
- Contact our Customer Support at [email protected] to initiate a return. Provide your order number and details of the item you wish to return.
- You will receive a return authorization and instructions on how to send your item back to us.
- Pack the item securely, using the original packaging if possible, and include any paperwork received with the order.
- Ship the item to the provided address. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 10 business days.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will work quickly to resolve the matter and provide a replacement if necessary.
Thank you for shopping with ZORYNTHALVEX. We are committed to providing excellent customer service and ensuring your satisfaction.